Terms and Conditions for [Your Business Name]

---

1. Scope and Applicability

These Terms and Conditions govern the services offered by [Your Business Name], a platform acting as an intermediary for the purchase and fulfillment of prescription and non-prescription medications between customers, pharmacies, and doctors.
By accessing and placing orders through our website, customers agree to comply with these terms.

2. Eligibility

• Customers must be at least 18 years old to place an order.
• Orders requiring a prescription will only be fulfilled if the customer obtains a valid prescription, which can be facilitated through our platform.

3. Order Placement

• Orders can be placed exclusively through our online platform.
• Upon order delivery, customers must provide valid identification to DHL with Ident Check to complete the process.

4. Shipping and Delivery

• Delivery times are estimated between 1 and 3 business days within Germany.
• Delivery is limited to addresses within Germany.
• Shipping fees may apply and will be indicated at checkout; there are no restrictions for the treatments offered on our platform.

5. Returns and Refunds

• Non-returnable Items: Returns are not accepted for temperature-sensitive or health-sensitive products that are unsealed after delivery.
• Eligible Returns: Non-health-sensitive products may be returned within 14 days from delivery, provided they remain sealed and unused.
• Refunds: Upon notification of a valid return, we will process refunds, including standard shipping costs, within 14 days using the original payment method.
• Return Shipping Costs: Customers bear the cost of return shipping unless otherwise agreed.

6. Pricing and Payment Terms

• All prices displayed include VAT and any applicable taxes.
• Payment is due at order confirmation and may be made via credit card or PayPal.

7. Liability and Disclaimers

• [Your Business Name] is not responsible for delays in shipment due to third-party service interruptions or issues with internet availability.
• Health and wellness information provided on our platform is for general information purposes only and does not replace professional medical advice. Customers should consult their healthcare providers regarding treatments and medications.

8. Intellectual Property and Usage Restrictions

• All content on the platform, including text, images, logos, and other materials, is protected by intellectual property rights. Customers may use this content only for personal, non-commercial purposes and may not reproduce, distribute, or exploit any materials from the site without written permission.

9. Privacy and Data Security

• [Your Business Name] processes personal data in accordance with applicable EU and German privacy laws. Our [Privacy Policy] details the collection, use, and protection of customer data.

10. Governing Law and Jurisdiction

• These terms are governed by the laws of Estonia. However, services are offered exclusively to customers in Germany.

11. Customer Support and Dispute Resolution

• Customer support is available via email. Please contact us for any issues or inquiries regarding your orders.
• For dispute resolution, [Your Business Name] participates in the EU Online Dispute Resolution platform at [ODR link], a service for resolving complaints out of court.

12. Changes to Terms and Conditions

• We reserve the right to modify these terms at any time. Changes will be communicated through our platform and become effective upon posting.